Blue Shock Executive Search, established in 2003, excels in recruiting top-tier candidates across the restaurant, hospitality, and food service-related sectors. As industry leaders, we forge connections between exceptional talent and leading employers in Canada and the US.
 
 
Our Client:
Founded in 1982, our client has been built the restaurnat company on the foundation of family since day one. While we've now grown to 90 locations across North America, that close-knit feeling is still rooted in our company today. 
And so, the first restaurant opened in 1982 on in Edmonton. From their new home base in BC, they opened their second location in Vancouver two years later in June of 1984. 
They never lost sight of where our business came from and what makes it special. We see ourselves as neighbours — we're not just part of a community that needs a place to eat and drink, but sometimes a place to connect, a helping hand, a space to make memories, build relationships, and come back time and time again. It's about being part of something bigger than ourselves. Our restaurant started with family and that still holds true today.
While it has grown to over 90 locations and over 8,000 employees, they built the legacy that they created through the generations still lives on in their restaurants today.
This speaks to the passion for community they have — the close-knit relationships we build with each other over the years (whether it's because you work with us, or grew up dining with us) can last a lifetime. The friendships and partnerships forged here continuously push us forward and help us strive to be better, every day. We grow because we ensure that first and foremost, our people can grow. When you're with us, you're family.
 
The Role:
Assistant General Manager Miami
 
The Assistant General Manager (AGM) will create passion and enthusiasm for the company vision "To be the most loved and best run restaurant in North America".  They will ensure that the standards are executed flawlessly throughout the restaurant operations every day and carry enough wisdom and experience that other GM's will gravitate towards and want to work for you. This AGM is responsible for the overall smooth operation of the restaurant, bar and kitchen and the delivery of outstanding food quality and service model excellence through teamwork, motivation and strong leadership. The AGM also overlaps into the kitchen as a partner and mentor to the teams overseeing the entirety of the operations at a high level as a mentor to staff and the leadership teams alike with regards to food standards, guest service models with bill times and food quality.
 
Key Activities:

• Responsible for creating and enhancing a restaurant culture as a #2 in command in the restaurant that drives excellence in every aspect of hospitality success including top line revenues, excellent service standards, high quality product from the culinary and bar teams, dynamic culture, strong morale, and superior profit management to achieve financial goals.
• Establish, direct and review performance standards with your front of house team to ensure effective, controlled and coordinated results are achieved so that every guest has the same wow experience.
• Monitors, directs and coordinates the standards within the building as well as a 'timeless environment' effort throughout the operation.
• Establishes, directs and reviews beverage concepts to ensure adequate accountability, quality, presentation and service performance.
• Works with approved budgets, and operates within established guidelines regarding costs, expenses, sales and profits.
• AGM's are directly overseeing the recruitment, training, development and mentoring of your current leaders.
• Direct involvement in and follow up with all disciplinary action and performance management of all management team members with regards to the HR components.
• Conducts frequent audits of your restaurant to ensure excellence in all areas.
• Handles or assists with any guest-related complaints and/or comments as well as coordinates the proper follow up.
• Works thier restaurant daily during peak periods to build the business.
• Part the weekly financial and operational reporting required for delivering and analyzing the financial results of the restaurant on a regular basis. Reviews any significant variances from the budgeted figures.  Ensures practices meet or exceed yearly financial targets.
• Monitors the expenses of the restaurants to ensure that effective cost-containment practices are in place. Mentored by the GM in this area.
• Evaluates training procedures to ensure that all employees are contributing to a high level of the guest experience.
• Champion's recognition and motivation efforts throughout the market to meet our goal of being the employer of choice in the restaurant industry in North America.
• Project management of multiple programs and priorities in your business with the leadership team.
• Coaching your team on restaurant execution as a way of life.
• Develop and maintain positive relationships with your team and the community.

• Minimum of 2 years of operational success, proven multiple year success as a senior restaurant manager.
• Excellent knowledge and high-level skills with all computer desktop systems, including but not limited to Microsoft Windows, Outlook, Excel, Word, as well as our POS systems.
• Knowledge of the casual dining market in your community.
• Exceptional work ethic, combined with highly detailed communication skills; both written and verbal.
• Uses time productively, maximizes efficiency, and meets challenging work goals.
• Takes initiative and pursues opportunities aligned with a strong ability to multi-task.
• Strong rapport and presentation skills.
• A college or university business degree in hospitality, restaurants and culinary arts, or equivalent, business education background is an asset.

• $60 - $80,000 salary
• Strong bonus program - up to $20,000/year
• An excellent benefits package - health/wellness, dental, vision
• 401k plan