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Under the supervision of the Director of Operations the Centre Manager is a seasoned leader that is responsible for the Centre's overall production, leadership, coordination, operation, and success. The Centre Manager is responsible for ensuring the Centre meets or exceeds financial goals, creates, and sustains a high-performance work culture. The Centre Manager provides strong leadership in areas of customer service, team management, operations management and ensures strong program performance.  The Centre Manager acts as a brand ambassador and exemplifies the organization's mission, vision, philosophy, and values.
 
Financial Performance: 

• Accountable for financial management and performance of the Centre including effective management of revenues and expenses.
• Accountable for ensuring Key Performance Indicators (KPI's) are used effectively to ensure that different areas of operations (facility maintenance, marketing and promotion, program capacity and HR) are meeting or exceeding budgetary goals and company objectives and continuously improving.
• Responsible for approving staff hours for biweekly payroll and sending the same to bookkeeper.
• Paying/controlling bills and the GL report for each site on a weekly/monthly basis.
• Responsible for daily cash reconciliation and maintains accurate records.
• Reviewing daily reports and ensuring that all financial issues are dealt with it on the spot.
• Weekly sales and profit routine execution.
• Weekly/monthly financial meetings with your team to discuss the success stories and issues with the dollars and cents.
• Ordering inventories and uniforms for each site.
• Planning holidays and ensuring that we have proper coverage and that the salaried teams are working stats to minimize labour increases as needed.

• Mentoring & cultivating the 'It's Your Business' philosophy with every team member.
• Leads recruitment and selection of all Centre employees and any lead positions. Responsible for employee succession planning to facilitate retention and growth of key and top talent.
• Reviews schedules daily to ensure proper staffing and handling any issues arising from gaps in schedule.
• Maintains managerial oversight for all departments (i.e. Facilities, Operations, Programs and HR) within your 4 walls.
• Ensures all leaders and team members are providing an exceptional customer experience and delivering against business objectives.
• Reviews, authorizes, and approves all staffing changes including employee vacations, new hires, or promotions. Seeks input and coaching from the Director of Ops as needed or for manager level decisions.
• Coordinates and oversees corrective action / progressive discipline process and terminations with appropriate involvement.
• Provides coaching, mentorship, supervision, and support to all direct reports to facilitate their success and skills development.
• Creates a positive and healthy workplace environment that provides opportunities for challenge and advancement for all staff. Promotes a corporate culture of continuous improvement and accountability.
• Plan and execute all recruitment and new team member training and in-service and ensuring that its organized and thorough.
• Filling the management grids within your 4 walls to ensure there is depth in the company with strong managers to promote through the growth plans.
• Responsible for all management training and development within your 4 walls.
• Builds a high performing, collaborative and aligned Centre team.
• Ensuring all core values are being met by each team member on a daily basis, as per the KCS standard.

• Receiving calls 7 days per week given operational issues - all team members.
• Participates in weekly one-on-one meetings with senior staff to ensure effective and frequent communication at all levels within the organization.
• Conducts frequent follow up of all communication with staff to ensure alignment around key objectives and opportunities.
• Shares intelligence (growth, competitive analysis, market trends and business environment) with company leaders and solicits input for strategic and business planning processes. Responsible for the management of contact inbox on a daily basis.
• Works in sync with your Director of Operations with excellent communication between all of you with regards to all operational pieces. Quick, efficient and worthy response times.

• Provides tools, information and coaching to develop and improve customer service skills and strategies through training and orientation.
• Performs daily walk-throughs ensuring Centre is functioning at 100% and is appropriately promoting our brand.
• Ensures all certifications are compliant with all provincial legislation under the direction of the company's corporate procedures.
• Assists with quarterly in-services.
• Ensuring the quality control at front desk so parents feel welcome and special.
• Ensures proper facility maintenance and cleanliness are upheld on a day-to-day basis, meeting the standard.
• Verifies and maintains acceptable chemical levels and pool temperature, in line with what KCS promotes to its clientele.
• Is familiar with pump room and HVAC processes and emergency protocols.

• Acts as Ambassador of the Centre by greeting members and employees, cultivating relationships, and encouraging connectivity. Promotes an engaging and welcoming environment to all employees, and visitors.
• Ensures relationships with local vendors and community groups to encourage connectivity and community involvement.
• Develops an in-depth understanding of Centre operations and key functions across all departments with a view to improving processes and services while driving total Centre revenue and profitability.
• Ensures communication, training, implementation and enforcement of new policies and procedures. Ensures consistent adherence to all policies and procedures.
• Effectively handles escalated Centre-related issues, conflicts and/or concerns.
• Ensuring the quality control on deck so parents are satisfied.
• Ensuring the quality control in the water so we are proud of our work product.
• Dealing with preventative maintenance for each site.
• Ensuring that our learning guarantee numbers are low given that its loss of revenue. 
• Internalizes and implements the 8 core pillars required daily prior to center opening.

• A hands-on functional leader in the business to ensure that we deliver results daily and the growth is strong and successful
• Continually assess and improve all aspects of business operations, day-to-day execution, cost controls, and building team bench strength. Direct area of responsibility will include the management of all operations, training, maintenance, and profitability.
• Drive financial profitability through reporting and, budgeting
• Oversee control of all purchasing and Implements cost controls as needed
• Drive best in class guest standards while staying informed of market and industry trends
• Develop and implement operational strategies that align with company goals and objectives
• Protect the company's reputation by proactively addressing key issues and promoting positive storytelling
• Responsible for constructing a high performing operations team while keeping everyone accountable for job responsibilities and roles