About Us:
Blue Shock Executive Search, established in 2003, is a renowned executive search firm excelling in recruiting top-tier candidates across restaurant, hospitality, and food service-related sectors. As industry leaders, we specialize in forging connections between exceptional talent and leading employers in Canada and the US. Our dedicated team acts as your career architects, focusing on connecting you with opportunities that align with your skills and aspirations. We are passionate about propelling your career forward, ensuring that the next step you take is not just a job but a fulfilling journey. Partner with us, and let's build your success story together.
 
Client Summary:
 
Our client believe breakfast should be elevated by artistry and passion. Our chef‑driven concept is led with soul, shaped by the people who produce, create, serve, and enjoy our fresh, iconic cuisine. Every plate balances familiar comfort with unforgettable flavours you won't find anywhere else. Guided by a philosophy of "learn, teach, and inspire," each of our welcoming spaces tells its own story, coming together to create an exceptional, ever‑evolving experience that leaves guests feeling truly soul‑full.
 
Born in Calgary in 2009, they began with a simple but ambitious belief: breakfast, brunch, and lunch deserved better—more intention, bolder recipes, and hospitality that makes every guest feel genuinely welcome. What started as one neighbourhood restaurant has grown into twenty locations across Canada, each carrying the same standard, the same soul, and the same commitment to craft.
 
 
The Role:
 
Regional Development Operations Director
Salary: $120,000 - $130,000 plus 10% bonus
 
General Responsibilities:

The Regional Development Manager - Ontario is responsible for supporting the continued growth and operational success ofthe company throughout Ontario. Reporting to the Chief Operating Officer (COO), this role oversees the performance of both franchise and corporate restaurants while supporting new restaurant development, franchise partner relationships, site selection, market expansion and new restaurant openings. This is a hands-on leadership position requiring an individual who is equally comfortable working in restaurants, coaching operators, supporting development projects, opening new locations and representing the company throughout the Ontario market.
− Direct the activities of all Ontario  in accordance with company policies, standards and operating procedures.
− Build and maintain strong relationships with Franchise Partners, corporate restaurant leadership, landlords, suppliers and external partners.
− Support strategic growth of the Ontario market through operational excellence and development initiatives.
− Represent the company professionally throughout Ontario.
− Recommend improvements to operating systems, policies, procedures and guest experience initiatives.
− Work collaboratively with all Head Office departments.
 
Personally Performed Responsibilities
 
Regional Operations:
 
- Monitor operational performance of all assigned restaurants.
- Conduct regular operational reviews and develop action plans.
- Review restaurant financial performance including sales, labour, food cost and profitability.
- Coach franchisees, General Managers and management teams.
- Ensure brand, food safety and guest experience standards are maintained.
- Respond to operational issues and guest concerns.
- Lead operational execution of marketing initiatives and system rollouts.
- Prepare written reports following restaurant visits.
 
New Restaurant Development:

- Participate in site selection, market evaluations and real estate discussions.
- Assist with demographic analysis and market research.
- Coordinate pre-opening planning and operational readiness.
- Lead Head Office operational support during new restaurant openings.
- Ensure opening checklists, training programs and milestones are completed.

 
Franchise Partner Relationships:

- Develop trusted relationships with Franchise Partners.
- Conduct regular business reviews.
- Support franchisees in achieving financial and operational goals.
- Identify opportunities for continuous improvement.
- Maintain regular communication regarding company initiatives.
 
Market Growth & Development:

- Identify future development opportunities throughout Ontario.
- Participate in evaluation of prospective Franchise Partners.
- Support franchise recruitment initiatives.
- Develop relationships with landlords, brokers and industry partners.
- Represent the company at industry and community events.
 
Leadership & Administration:

- Prepare regular operational reports for the COO.
- Maintain regional operating calendars and project timelines.
- Assist in development of operational policies and procedures.
- Collaborate with Marketing, Training, Development, HR and Finance.
- Perform other duties as assigned.
 
Education & Experience:

- Minimum 3 years of multi-unit restaurant leadership experience.
- Franchise operations experience considered an asset.
- Experience opening new restaurants preferred.
- Strong financial acumen including P&Ls, labour and food cost management.
- Excellent leadership, communication and relationship-building skills.
 
Working Conditions:

- Hybrid home office and field-based position.
- Frequent travel throughout Ontario.
- Early mornings, evenings and weekends as required.
- Extensive time spent in operating restaurants.
- Valid driver's licence and reliable transportation required.