General Manager
Do you have a desire to run a fast moving and multi-million-dollar business without an MBA? Reporting to the Franchisee, the General Manager will ensure that all the guests are provided with the best experience possible, and all day-to-day responsibilities are conducted in a professional manner.
 
Job Description

• Create, lead, and manage a positive and fun restaurant culture.
• Increase sales by ensuring guest satisfaction and prompt problem and guest concern resolution.
• Lead, implement and manage all aspect of human resources: recruitment and selection, coaching, training, performance management, recognition, and development.
• Lead, manage and deliver a friendly Perfect Guest Experience: dine-in, sports bar, team/conference room, take-out, and delivery services.
• Develop and manage the business plan: focus on standards, sales, costs, and personnel.
• Develop strong relationship with corporate staff and vendors to ensure the restaurant runs efficiently on a day-to-day basis and meets all policies and procedures.
• Maintain a positive attitude that promotes teamwork within the restaurant.
• Lead local store marketing and community involvement, plans and execution.
• Effectively oversee controllable costs: food, beverage, labour and quality control promo line.
• Manage fixed costs: continually research and evaluate to minimize costs and optimize the Service Level Agreement.
• Ensure operational and occupational health and safety standards are in place and followed.
• Establishes and maintains appropriate security protocols for guest, employee, and restaurant safety.
• Other duties as required.

• 4-6 years of progressive management experience in a full-service restaurant is highly preferred.
• Proven leadership skills and ability to follow-through.
• Knowledge of computers (MS Word, Excel) and Point of Sale system.
• Proficient in the following dimensions of restaurant functions: core brand standards, preparation, purchasing, sanitation, company policies and procedures, personnel management, recordkeeping, and preparation of reports.
• Must be able to work flexible hours during, evening, weekends, and holidays.
• Strong analytical/decision-making skills.
• Leadership skills - able to direct, coach and supervise a team.
• Strong business acumen, including an understanding of budgets and operating costs.
• Strong communication and interpersonal skills, both written and oral.
• Customer service skills - able to exceed guest expectations.
• Ability to multi-task in a fast-paced environment.
• You must be able to perform efficiently during high volume peak periods.
• Must be eligible to work in Canada.
• Must be able to follow the company standard, Polices and Ministry of health requirements.
• Experience in maintaining Privacy and confidentiality following the Company's policy.
• Experience using Ameego to create the staff schedule for the Front of House.
• Experience in maintaining appropriate staffing labour rates.
• GM Should report weekly inventory, food cost and LWB cost and sales numbers (how much purchased and how much sold for).
• Experience working alongside a kitchen Manager to ensure his/her duties are adhered too.
  • Target bonuses on top of base salary and based around increased sales and labour cost efficiencies will be reviewed with successful candidate in due coarse
  • Improving business performance is a key goal