close-menu
  • Call 403 520 0052
  • Toll Free 1 888 520 0052
  • #170, 340 Midpark Way SE, Calgary Alberta T2X 1P1

Apply for this vacancy

Upload Your CV
Ref #: 1019020
Location: Ontario
Salary: 120,000 to 150,000
Category: Restaurants

We are looking for very strong fast casual/QSR experienced Director of Operations in Ottawa. Send me an email! doug@blueshock.ca.

Blue Shock Executive Search, established in 2003, is a renowned executive search firm excelling in recruiting top-tier candidates across the restaurant, hospitality, and food service-related sectors. As industry leaders, we specialize in forging connections between exceptional talent and leading employers in Canada and the US.
 
About Our Client:
Our story begins in 1996, when our founders opened their first franchise restaurant. With two young children in tow, they dedicated themselves to building their new business based on two core values - treating people right and giving back to the community. Almost thirty years later, family values continue to guide our organization. We have grown and now serve several communities throughout the Ottawa-Valley, but we remain a family-run organization. We expect our restaurant leaders to take care of our team members first, knowing that if we take care of them, they will take care of our guests.
  
The Role:
RESTAURANT FOOD SERVICE EXPERIENCE IS A MUST!
The Director of Operations is the leader for all day-to-day operations for our restaurants in the Ottawa and Ottawa-Valley.  Currently there are 5 restaurants, with a 6th under construction and plans to add several more. The Director is responsible for driving operations excellence, exceeding the brand’s high standards for quality, service and cleanliness and ensuring the restaurants in the market are always sharp, safe and ready for business. The Director of Operations achieves success by building a winning team capable of executing our plans and by growing EBITDA in accordance with good business practices. We are a group of down-to-earth and results-oriented people with a vision to be the best operated Quick Service Restaurants in Canada. If you are highly motivated, genuine, disciplined, committed, honest and extremely organized, with a successful track record in driving sales, then we WILL be right for you!
   
People

  1. Represent the company Mission, Vision, and Core Values
  2. Find, train, certify, develop, and retain high quality District Managers in the future as we grow
  3. Lead, Manage and Accountability for District Managers as we grow
  4. Foster employee retention by maintaining a respectful working environment throughout the organization
  
Quality
  1. Exceed our brand standards of exceptional Quality, Service and Cleanliness at each of the 5 restaurants
  2. Grow sales through an exceptional guest experience
  
Systems & Process Execution
  1. Oversee profit, sales, and guest count growth for the brand
  2. Ensure all company systems, practices, policies, routines, and processes are implemented and followed
  3. Ensure Training is in place and all appropriate staff receive the comprehensive training necessary for their job
  4. Monitor and correct Process Execution as required
  5. Ensure the execution of new products and processes are to standard
  6. Ensure systems are in place and executed properly to maintain the building, equipment, and premise in a meticulous manner
  7. Ensure all food safety, worker safety and employment standards procedures are strictly adhered to
  
Planning
  1. Evaluate Restaurant Performance and coach District Managers on Action Plans
  2. Consistently and effectively communicate the company’s objectives to all store management teams through organized and scheduled conference calls, meetings, and/or electronic communications
  3. Coach District Managers to promote the brand through community involvement activities to develop and support Local Store Marketing plans to drive sales and guest count
  4. Lead the annual planning process by aligning goals with the corporate strategic annual operating plan
  5. Prepare and interpret financial and operational reports, analyze data and develop solutions to ensure operating goals are achieved
  6. Analyze and identify gaps in area operational performance and addresses them to maximize performance and achieve goals
  
Development
  1. Ensure a quality start-up and opening for all New Restaurant Growth which you will be responsible for
  
Culture
  1. Create and maintain a positive work climate that promotes best-in class tenure
  2. Build the team according to our Core Values
  
  
Knowledge/Skills/Abilities
  
Advanced understanding and technically competent in all quick-service restaurant operating systems is a must!
  • Proven track record of training, developing and coaching others
  • Strong financial acumen and ability to manage P&Ls, establish restaurant budgets, and ensure achievement of the company’s P&L targets through systems and process. Excellent verbal and written communication skills
  • Proven leadership skills
  • Self-directed and highly motivated
  • Excellent problem solving and analytical skills
  • Strong judgment and decision-making skills
  • Knowledge of Microsoft Office Suite programs
  • Ability to establish and maintain professional relationships
  • Excellent planning, organizational and prioritizing skills
  
Key Performance Indicators
KPIs are measured at the portfolio level
  
  • Grows Same Store Sales through consistent and excellent operations at all restaurants
  • Achieves annual EBITDA target by growing same stores sales and ensuring processes for cost control are in place and executed properly
  • Delivers a consistently excellent customer experience and consistently exceeds brand standards in all operations categories at all locations on all shifts (Speed of Service, Guest Satisfactin, Brand Audits and Food Safety)
  • Builds a healthy team with appropriate Roster Size, Culture score, Certification Level, Tenure and Safety
  • Achieves KPIs through the implementation and consistent execution of our core processes
  • No KPI below brand standard at any restaurant
  
  
  
Education
  • 5+ years of QSR experience at a multi-unit level
  • College diploma or university degree is an asset
  
  

‹ Back

Contact us now and start putting the best to work for you

Are you a Leader in the Hospitality, Restaurant & Food Service Industry? Check out all our current career opportunities below or contact us now to discuss your next career move.

Contact Us

“They don’t try to fill a role just for compensation, they dig deep to find the position that fits all of your professional and personal skills and interests. I would very highly recommend the team at Blue Shock. Frankly there’s no other recruiter I would consider using.”

“For me Blue Shock has become more than just another recruiter. I feel like they are more of a professional partnership. Blue Shocks service does not end when you get placed, there is genuine follow up and questions to make sure you are happy with your position.”

“Their network enables them to zero in on the ideal candidates without wasting a
great deal of time and unnecessary guessing.”

“I choose to work with Blue Shock because they are the Best Hospitality Recruiter around by far!  The Team has worked in the field.  They have many connections and they know True Talent.”

“I have used Blue Shock on three assignments and each time they hit the target.  The candidates were awesome and hit the ground running on their start date.”

“For me Blue Shock has become more than just another recruiter. I feel like they are more of a professional partnership. Blue Shocks service does not end when you get placed, there is genuine follow up and questions to make sure you are happy with your position.”

“Their in-depth profile of each candidate convinced me that these gentlemen are very, very serious about what they are doing and went over and above to differentiate themselves in their market segment.”

“Blue shock is by far the most aggressive agency I've ever worked with. I was in constant communication throughout my time with them.”

“After my initial interview with Blue shock, I had my pick of employers that needed help right away.”

“Blue Shock excels at creating a positive relationship with their customers far more than other recruitment companies.”

“With other companies, the focus was on credentials, qualifications and workplace information. Blue Shock makes a genuine effort to understand your individual needs based on work & personal life balance, and then strives to place you in positions that cater to your requirements.”

“The difference is Blue Shock focuses on quality, not quantity of placements.”

“The process has always been professional, and has always provided me with opportunity to provide my own feedback or questions prior to meeting with any potential employers.”

“Blue Shock has always made an effort to keep in contact with me even though I had been placed in my position over 2 years ago.”

“I believe that an established professional relationship with both their customers as well as potential placement candidates is a paramount focus.”

“I would recommend Blue Shock to anyone who is looking to have their expectations exceeded in looking for a potentially new career.”

“I sincerely feel that they genuinely care about my personal needs, wants, and balance requirements.”

“The process has always been professional, and has always provided me with opportunity to provide my own feedback or questions prior to meeting with any potential employers.”