Blue Shock Executive Search, established in 2003, is a renowned executive search firm excelling in recruiting top-tier candidates across restaurant, hospitality, and food service-related sectors. As industry leaders, we specialize in forging connections between exceptional talent and leading employers in Canada and the US. Our dedicated team acts as your career architects, focusing on connecting you with opportunities that align with your skills and aspirations. We are passionate about propelling your career forward, ensuring that the next step you take is not just a job but a fulfilling journey. Partner with us, and let's build your success story together.
 
About Our Client:
Our client has been committed to seafood sustainability since we first opened our doors in 1968. Whether it's hauled in from the icy Bering Sea or harvested in the warm waters of the Caribbean, all of our seafood is sourced with integrity. The concept started with a vision from a man passionate about making delicious, high-quality seafood available and affordable to everyone, including people who lived far from the coast and regardless of race, gender, religion or economic means. What was once a single, family-owned restaurant in Lakeland, Florida, now has over 500 locations around the world.
 
The Role and Responsibilities:
The Director of Operations (DO) will serve as the market leader for 8 restaurants within a division with high volume sales and leading large teams. Reporting to a Regional Vice President of Operations, the Director of Operations ensures that restaurant leadership teams within the market execute at an optimal level in order to drive profitable Same-Restaurant-Sales and Guest Count growth. The Director of Operations will ensure 100% compliance to the Operating Company's HR, Finance, and other functional standards and processes. Additional emphasis will be placed on coaching and developing General Managers, coaching and developing high-potential Restaurant Managers, and contributing to the identification, development, retention, and promotion of high-potential, diverse talent within a market.
 
Required Skills & Experience:
We are looking for a minimum 5 years of casual and/or fine dining. No quick service unless they have a mixture of casual and/or fine dining. Seeking someone with tenure. Must be in a current multi-unit leadership role.
 

• Experience leading a team of Restaurant Managers and creating accountability for performance including increased sales, high levels of guest and employee satisfaction, and consistent compliance of standards 
• Experience in supporting new restaurant growth and coaching new restaurant management teams
• Able to execute business plans for profitable Guest Count and Same-Restaurant-Sales growth within a market 
• Able to deliver Operations Excellence 
• Able and willing to hold crucial conversations with leadership teams about guest service and employee experiences 
• Demonstrated skill at coaching and providing feedback to developing leaders 
• Able to monitor trends and make adjustments to operations as require Key Qualifications (Training, Knowledge, and/or Certification) 
• Demonstrated strength in identifying and developing high potential leaders and building a diverse bench to support business growth 
• Successful operation of a high volume unit that operates with operational excellence and high levels of guest and employee satisfaction 
• Multi-unit operational skills at the restaurant level 
• Demonstrated strength in identifying and building a diverse team; and coaching and developing managers - Bachelor's degree preferred.