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A high volumes Banquets Manager in the GTA West overseeing the day to day operations and sales
VERY competitive salary! As a Hotel Banquet Manager you have the opportunity to develop and mentor your own team, set specific financial targets for your location and be a brand ambassador in your community.
You will work one on one with clients to build their event, while ensuring your team provides flawless execution. You are responsible to drive sales for the property with internal and external sales, as well as attend events such as golf tournaments, bridal/trade shows, and networking opportunities to achieve financial goals.
ROLE:
- To manage and coach the Banquet team to provide an organized, efficient and consistently excellent experience for all banquet guests.
- To manage and control all financial aspects of the Banquet Department.
- To build and maintain relationships with the Hotel, as well as existing and prospective clients.
- Financial results - sales, labour, variable costs.
- Business – ability to solicit and build
- Managerial Skills - people development, event management, company policies and procedures, time management, problem solving/decision making and leadership.
- Personal Skills - initiative, energy level/drive, communication skills, administration skills, adaptability/flexibility, dependability/attendance, appearance/grooming.
You will work closely with the Sales Department; who are responsible for soliciting new business for the Hotel; and with guest rooms quite often comes the need for Meeting and Catering facilities. In each property, sales are split into two distinctive sections:
- Corporate Sales – this covers all business travelers and their meetings
- SMERF – this covers Sports, Military, Education, Religion and Fraternity (and all other business that does not fall neatly into the corporate category).
You will receive calls to set up meetings and/ or for proposals that include room pricing. It is important to understand that although we do not work for the Hotel, we need to send out the most information we can to our clients all at once; they should not have to make numerous phone calls for one meeting. Get to know your Sales Team and be comfortable enough with them to know whom to go to when you need a quote. Besides attending Management meetings in your restaurant on a weekly basis, you should also be attending the Hotel’s Sales meetings on a minimum bi-weekly basis.
Another one of your responsibilities will be to ensure all Tour Meals are successful. Tours make up a huge amount of Hotel business, and because of the large amount of revenue they bring in; they are offered a very discounted menu offering across Canada. Tours are booked directly through Sandman’s Home Office in Vancouver. You will be sent meal requests by fax; will be responsible to ensure that the guests are taken care of, and billing is being done properly. You will spend a lot of time with the Front Desk and the Reservation Departments – so get to know those teams!