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Ref #: 249583
Location: Ontario
Salary: 50,000 to 55,000
Category: Restaurants

A strong chain leader with strong systems and people leadership experience.


Supervise the team that's serving up smiles. Select, hire, train and manage all servers. Oversee day-to-day shifts, labor, guest services and sanitation. Build check averages and guest counts to support sales. Most important of all: build relationships with guests.
  
  
Role Be a role model and teacher; create an environment where you and the restaurant crew are living our principles, keeping the promises and living the non-negotiables by providing leadership to crew members who deliver a great dining experience for our guests by maintaining consistently high standards, modeling a passion for service, and attending to the details.
  
Responsibilities
·         Arrive to work on time and ready to work, neat and well groomed, according to company dress and appearance standards.
·         Build sales and guest counts through leadership of crew and being involved in the community.
·         Maximize sales and profits by teaching, coaching and upholding sales and service techniques to ensure a great guest experience.
·         Clearly communicate priorities concerning restaurant readiness, the menu, and promotions through pre-shift and regularly scheduled monthly departmental meetings with crew.
·         Know each crew member’s name and genuinely greet and interact with crew throughout every shift.
·         Model ways to delight guests and crew member to deliver an excellent guest experience.
·         Proactively handle all crew and guest requests or concerns quickly with caring and fairness.
·         Maintain consistent staffing levels of well-qualified front of the house & heart of the house crew by using the crew selection process.
·         Manage crew performance with clear feedback, recognition, reviews, coach/teach, and discipline.
·         Identify and develop crew members for future leadership roles.
·         Ensure the restaurant’s appearance and cleanliness meets our guests’ expectations by upholding the highest standards including QA, sanitation levels, and equipment/facilities maintenance.
·         Hold self and crew accountable for attitude, behavior, results, and the company standards/systems (such as crew appearance, three table stations, service steps).
·         Inventories, orders and maintains sufficient levels of product, small wares and the tools necessary to provide an excellent experience for our guests.
·         Take pride in making food and beverage look and taste great.
  
Knowledge and Skills
·         Learn, live and teach Our Compass’ principles and promises, and the company Non-negotiables to all crew mates.
·         Delegate and get work done through others.
·         Learn, teach and uphold food, beverage and service standards and systems using the company training system.
·         Work well with and communicate with people of different backgrounds, experience levels and personalities.
·         Know the menu completely and can teach crew to describe taste, preparation, ingredients and prices of all food and beverage items.
·         Learn, understand, and use the POS and BOS systems.
·         Demonstrate a leadership style that creates a positive working environment and remain calm during stressful and emotional situations.
·         Be organized in all areas e.g. personnel files, storage areas, side work and scheduling needs.
·         Knowledge of laws and the company standards that impact business.
·         Identify and develop crew members for future leadership roles.    

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