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Ref #: 1013847
Location: British Columbia
Salary: 55,000 to 60,000

Attention adventure-seeking hospitality professionals!

  • Housekeeping or Front Office Management experience required
  • Strong communication and time management abilities

Blue Shock Executive Search, established in 2003, excels in recruiting top-tier candidates across the restaurant, hospitality, and food service-related sectors. As industry leaders, we forge connections between exceptional talent and leading employers in Canada and the US.
  
At Blue Shock Executive Search, we don't just find talent; we craft success stories. As your dedicated career architects, our focus is on connecting you with the perfect opportunities that align with your skills and aspirations. We're passionate about propelling your career forward, ensuring that the next step you take is not just a job but a fulfilling journey. Partner with us, and let's build your success story together.
  
Job Title: Housekeeping Manager
  
Job Description:
  
Primary Responsibility:
Ensuring cleanliness, orderliness, and the highest housekeeping standards at Crazy Creek Resort.
  
Role Summary: We are seeking a detail-oriented and highly organized leader who excels in managing teams and maintaining the highest standards of cleanliness and guest satisfaction. This role is ideal for someone who thrives on creating a welcoming and pristine environment for guests and team members, can effectively prioritize tasks, and values being an integral part of a supportive and collaborative work environment. If you are self-motivated, enjoy mentoring and helping others, and take pride in ensuring every guest’s stay is unforgettable, we’d love to hear from you!
  
Reporting Structure: Reports directly to Resort Manager
  
Key Responsibilities:

  • Cleaning and Upkeep:
    • Actively participate in daily cleaning tasks, while leading and supervising the housekeeping team.
    • Cleaning and maintaining bedrooms, bathrooms, kitchens, public and common areas throughout the resort
    • Duties include but not limited to: dusting, sweeping, vacuuming, mopping, changing linens, laundry, and making beds.
    • Replenish amenities, empty trash, and dispose of waste in designated areas.
    • Play the key role in creating a clean, welcoming environment that enhances guest satisfaction and reinforces the resort’s reputation for excellence.”
  • Quality Control:
    • Conduct regular inspections of guest rooms, public areas, and back-of-house spaces.
    • Uphold cleanliness and adherence to established standards.
    • Keep updated records and checklists of all relevant housekeeping activities. 
    • Provide feedback and coaching to housekeeping staff for continuous improvement.
  • Guest Service and Communication:
    • Deliver exceptional guest service, always maintaining a professional and friendly demeanour.
    • Address guest requests and concerns promptly.
    • Communicate effectively with the management and all departments when needed.
    • Report any maintenance or safety issues to management to ensure it is resolved in a timely manner.
  • Inventory Management:
    • Manage inventory of cleaning materials, linens, and amenities.
    • Coordinate with relevant departments to maintain supply levels.  
  • Safety and Compliance:
    • Enforce safety protocols and comply with hygiene and cleanliness regulations.
    • Stay informed about industry best practices.
    • Implement changes to enhance efficiency and compliance.
  
  • Team Leadership and Supervision:
    • Lead and supervise a team of housekeeping staff.
    • Foster a supportive and collaborative team environment by encouraging open communication, teamwork, and mutual respect among team members.
    • Assign daily cleaning tasks and coordinate for efficient coverage.
    • Motivate and guide staff to deliver exceptional service.
    • Identify staffing needs and coordinate with management to onboard new team members.  
  • Scheduling and Time Management:
    • Develop and maintain efficient cleaning schedules.
    • Monitor employee attendance, time-off requests, and overtime.
    • Ensure proper staffing levels according to workload and business demands.
    • Work proactively to address staffing shortages by recommending additional hires or temporary third-party support when required.
  • Training and Development:
    • Train new team members on cleaning procedures, safety protocols, and service standards.
    • Provide ongoing training for existing staff to enhance cleaning techniques.
    • Actively promote a positive work culture where team members feel supported and empowered to excel in their roles.  
Skills and Qualifications:
  • Experience in housekeeping management and team management.
  • Demonstrated ability to adapt to changing priorities and work environments.
  • Strong multitasking skills and physical stamina to meet the demands of a fast-paced environment.
  • Strong communication and leadership abilities.
  • Attention to detail and commitment to high-quality service.
  • Ability to manage time and resources effectively.
  • WHMIS training prior to start date

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“They don’t try to fill a role just for compensation, they dig deep to find the position that fits all of your professional and personal skills and interests. I would very highly recommend the team at Blue Shock. Frankly there’s no other recruiter I would consider using.”

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“Their network enables them to zero in on the ideal candidates without wasting a
great deal of time and unnecessary guessing.”

“I choose to work with Blue Shock because they are the Best Hospitality Recruiter around by far!  The Team has worked in the field.  They have many connections and they know True Talent.”

“I have used Blue Shock on three assignments and each time they hit the target.  The candidates were awesome and hit the ground running on their start date.”

“For me Blue Shock has become more than just another recruiter. I feel like they are more of a professional partnership. Blue Shocks service does not end when you get placed, there is genuine follow up and questions to make sure you are happy with your position.”

“Their in-depth profile of each candidate convinced me that these gentlemen are very, very serious about what they are doing and went over and above to differentiate themselves in their market segment.”

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“The process has always been professional, and has always provided me with opportunity to provide my own feedback or questions prior to meeting with any potential employers.”