General Responsibilities

• The Director of Restaurant Operations is responsible for directing the activities of all National outlets according to the policies and procedures of the company 
• Advises Head Office Department heads and Executives of matters affecting operations and recommends policies and procedures. Directs head office operations personnel.
• Identifies opportunities and recommend activities to improve the profile, image, sales growth and financial results of all outlets.
• Maintains and promotes positive business relationships with Franchise Partners as well as outside agencies.
• Maintains awareness of legal matters affecting the company’s activities. 

1. Planning and Policy Responsibilities
2. Recommends changes to The Company policies and procedures.
3. Recommends goals for the Company with respect to:
4. Growth in numbers of guests and net profit
5. Number of outlets
6. Potential Restaurant Partners
7. Required manpower needs
8. Pay levels of operations personnel
9. New enterprises to enhance the levels of service to guests, and revenue to The Company
10. Determines training needs and programs for Regional Operations Managers, and Head Office Operations personnel.
11. Overseas the management and execution of franchise training programs.
12. Overseas the execution, set up and development of new store opens.
13. Determines and ensures proper levels of head office support for field activities and new store opens through collaboration with responsible Head Office Personnel.
14. Schedules conduct and/or ensure performance reviews are completed with Regional Operations Managers and other Head Office Operations Personnel.
15. Monitors results of individual outlets, specific regions, as well the company as a whole, comparing results to budgeted costs, and creates action plans when necessary.
16. Handles employee and customer concerns as needed.
17. Complete and present annual and quarterly planning initiatives to the CEO.
18. Holds weekly meetings with operations personnel to ensure action plans and targets are met.
19. Work with Regional Operations Managers and Operations Personnel to ensure annual and quarterly goals and initiatives are carried out.
20. Oversees the schedules and operational components of company rollouts (menus launches, promotions, technology

1. Determines appropriateness of procedures and recommends change when necessary.

• Supervises all management functions 
• Delegates supervision of some field and head office management to Regional Operations Managers and Chefs.

• Ensure high levels of understanding and compliance with company policies.
• Ensure procedures used in all outlets comply with policy requirements and meet the needs of associates in dealing with customer needs.
• Review and approve Head Office Operations budgets.
• Conduct individual on-the-job training and monitor the performance of Regional Operations
• Managers and Head Office Operations Personnel.
• Advice on company initiatives and ensure that they are properly executed.
• Review and approve expenditures, expenditures not budgeted, and expenses above levels of authorization Head Office Operations Personnel.
• Make salary and bonus recommendations to VP Operations.
• Refer legal matters to the CEO, and discuss Head Office department heads as necessary to protect the interest of the company concerns and issues with appropriate
• Interview candidates Regional Operations and potential Restaurant Partners.
• Select Regional Operations candidates and Operations Personnel.
• Follow-up on outlet reviews, P&L’s, and other outlet measure systems
• Evaluate progress in meeting company goals and recommend changes to the plan where appropriate.
• Maintain liaison with agencies of provincial and municipal government to ensure compliance with regulations and laws and maintain cooperative relationships with all levels of government.
• Maintain liaison with Restaurant Partners to maintain positive relationships.
Delegated Responsibilities 

• Operational and administrative duties as stated in the Regional Operations job description.
• Operational and administrative duties as stated in the New Store Operations Manager job description.
• Administrative and support responsibilities as outlined in the job descriptions of Head Office
• Operations Personnel.

• Post Secondary Degree of business management courses or equivalent management experience, supplemented by five years of senior management experience.
• Strong oral and written communication skills.
• A high level of understanding of functions and duties performed by all field associates and a working knowledge of functions performed by head office personnel.

• Normal Office Working environment
• This position requires travel