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Ref #: 391858
Location: New York - New York
Salary: 75,000 to 80,000

Our Client in Hewlett Harbor, New York is looking for a Member Experience Director. The mission of the role is to source new Members.

  • 5 plus years of sales experience in a hospitality environment
  • Strong relationship builder
  • Creative sales and marketing mind with passion for people and connections

 The ideal candidate is an outgoing connector who thrives on building relationships and an excellent communicator.

The Member Experience Director is a Club-based position and key responsibilities include, but are not limited to:

Responsibilities:

• Work with Club leadership team to design and implement the Club’s lifestyle programming
• Responsible for recruiting and enrolling new Members into the Club
• Lead the Club’s membership retention efforts through programming, on-boarding and communications with Members
• Coordinate, draft and design Member communications
• Maintain prospect database in accordance with standards utilizing the system functionality to stay organized, generate reports, etc.
• Represent the Club in city and community activities and organizations to provide awareness of the Club and to develop sources for prospective Club Members
• Work to develop programs and social media campaigns to create awareness and brand recognition

Qualifications:

• Four years external sales experience; experience in a similar luxury environment preferred
• Enthusiasm and a passion for the hospitality and service industry, with a 5-star attitude, a service-first mindset and warm-friendly personality
• Ability to foster relationships with members, employee partners and other community leaders
• Outstanding written and interpersonal communication skills required
• Strong computer skills with intermediate to advanced knowledge of all Microsoft Office applications, plus the ability to learn new software systems as required
• Creativity, attention to detail and strong organizational skills
• Punctual and reliable, available to work weekends, evenings and holidays as needed
• Undergraduate degree preferred

Compensation and Benefits:

The club will provide a compensation and benefits package commensurate with experience and qualifications. This includes but is not limited to:
• Competitive base salary
• Commission opportunities
• Health insurance, vacation and other benefits per company policies

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